↓ Skip to main content
thoughts

Mind Hacks for Incident Analysis

Table of Contents

Abstract
#

We are great at quickly gravitating to problems. Especially, with our deep understanding of the systems we own and operate. When things go wrong, great teams are quick to adapt, mitigate, and identify what we should do better in the future. However, it is easy for us to limit our minds based on our perspective of the system or how we have always done it.

In this talk, we will explore how we can improve our ways of learning through failure. This will cover methods to help explore ideas that often get missed when we focus on the sharp ends of our systems. We will cover cognitive science and time-tested problem-solving approaches to improve how to explore a problem space. This will include communication methods to improve your collaboration with others while exploring failure and seeking new ways of solving problems.

Through this talk, I will share my lessons learned over the years of doing incident analysis at Oracle Health and include key literature that others have shared with me to improve my understanding. You will then leave with take-aways that can improve your incident analysis or other problems you are looking to solve.

Content
#

References
#

Related Posts#

Seek the Second Story
·1254 words·6 mins
I recently listened to a talk that reminded me of some core lessons on how we can view “human error,” and how it can help us both with our work and personal lives. From that talk, the content from The Field Guide to Understanding ‘Human Error’ by Sidney Dekker is referenced. This book continues to grow as the cornerstone reference on building a safety culture. I wanted to share a short blog post as a refresher on this content, and how we can improve our systems by not looking at “human error” as the cause, but as the symptom of a larger problem.
The Large Dog Method: A Path to Creative Thinking
·1328 words·7 mins
As I talk with other engineers, I have found a common question that typically arises on “How do you make time to stay current on technology?” Other flavors of the same question are, “What podcasts do you listen to?”, or “How do you find technical articles that are good to read?” While I seek these same things, I find that many times people do not often talk about how can they optimize how their brain can process the things they have been learning. Meaning, not where can I find yet more information, but how can I optimally use this information in my life. In this short post, I will share something that has worked for me in my life, which I didn’t intentionally seek, but found that it produced an optimal setting for me to reach a creative thinking period in my mind.
Carl Chesser
Author
Carl Chesser
lucky husband and father, software experimentalist, banjo apprentice, aspiring cartoonist, golden doodle whisperer